Software Technician, Information Technology

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Support technicians maintain computers, network servers, and phone technology in business settings. They often work with the hardware, repairing or replacing defective equipment. They install new equipment or upgraded software and conduct testing on new or current software. Support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users. Support technicians collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers.

 

Other activities include:

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• Installing, updating, and repairing software on organization systems​

• Tracking and monitoring day-to-day performance of systems, and 
  conducting analysis with the goal of improving performance​

• Responding to requests for new or configured hardware or software, and
  keeping inventory up to date 

• ​Troubleshooting hardware and software problems, logging problems, and documenting fixes